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Frequently Asked Questions

 

 

How often does the Websecure backup information?

The Websecure makes backups of your data on a nightly basis. However, its purpose is for disaster recovery on the server side. If for any reason a storage node on our side were to crash, our backups will be there to replace any lost data. That should give you peace of mind. That said, we recommend that you make periodic backups of your site and data to your local computer since we are unable to extract an individual site's data from the nightly backups. If you need a backup of your MySQL or MS SQL databases, they can be exported through our online utilities or by connecting directly to the servers using desktop software.

 

What happens if I exceed the included amount?

While most customers will fall well below the included amount, we have created fair and simple pricing beyond the base amount that means you pay ONLY for what you use and nothing more. There are no onerous penalties for exceeding the included plan amounts. Our price sheet is here for all scaling metrics. The key items include $0.25/GB for outgoing bandwidth, $0.50/GB for storage and $0.01 per compute cycle. For super heavy users over 50 million page views, special pricing may be available.